Zoho Desk

Sold by : Zoho Corporation Pvt. Ltd.

What is Zoho Desk?

Zoho Desk empowers agents to increase their productivity, enables managers to have a greater impact, and gives customers a more empowered experience. This highly customizable and user-friendly software is a cost-effective solution from Zoho's suite of 45+ powerful business tools. It's designed to streamline your customer support process without breaking the bank.

Zoho Desk Resources

Zoho Desk Pricing

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Company Details

Company Name : Zoho Corporation Pvt. Ltd.
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Key Features of Zoho Desk

  • Ticket Management
  • Multi Channel Support
  • Automations And Workflows
  • Knowledge Base
  • Customer Self Service Portal
  • Sla Management
  • Customizable Dashboards
  • Advanced Reporting And Analytics
  • Ai And Chatbots
  • Mobile App
  • Team Collaboration
  • Customer Feedback And Surveys
  • Integrations
  • Custom Fields And Layouts
  • Time Tracking
  • Macros
  • Multi Department Support
  • Role Based Access Control
  • Escalation Management
  • Community Forums
  • Case Management
  • Customer Support
  • Knowledge Management
  • Mobile Support
  • Call Recording
  • Call Management
  • Alerts & Notifications
  • Self Service Portal
  • Assignment Management
  • Customer Feedback
  • Workflow Management
  • Email Management
  • Dashboard
  • Call Center Management
  • Call Monitoring
  • Call Logging
  • Extensibility
  • Help Desk Management
  • Service Level Agreement (sla) Management
  • Web Forms
  • Sentiment Analysis
  • Social Media Monitoring
  • Communication Management
  • Community Management
  • Multi Channel Communication
  • Complaint Monitoring
  • Customer Engagement
  • Chat / Messaging
  • Customer Support Tracking
  • CRM Integration
  • Live Chat
  • Multi Department
  • Customer Experience Management
  • Multi Channel Collection
  • Canned Responses
  • Social Media
  • Chatbot
  • Process/workflow Automation
  • Complaint Management
  • Knowledge Base Management
  • Personalization
  • Omni Channel
  • Multi Language
  • Interactive Voice Response
  • Customer Complaint Tracking
  • Unified Communications
  • Omnichannel
  • Instant Messaging
  • Process Automation
  • Multi Brand Help Center
  • Kb Bot
  • Auto Tag Tickets
  • Reply Assistant
  • Field Predictions
  • Embeddable Self Service
  • Guided Conversations
  • Ticket Assignment
  • Slas & Escalations
  • Domain Mapping
  • Agent Productivity

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Desktop Platforms : Android,iOS,Zoho Desk App
Languages Available : Arabic,Chinese,Dutch,English,French,German,Hebrew,Indonesian,Japanese,Portuguese,Russian,Spanish
Software Integrations : Asana,Bigin by Zoho CRM,Kernel Microsoft Teams Migration,MailChimp,Pipedrive,Trello,Twilio,Zapier,Zoho Assist

Description

Zoho Desk - the leading cloud-based customer service software utilized by over 40,000 businesses, including top companies like Daimler, Essilor, and McAfee. With Zoho Desk, service teams can easily manage customer conversations across multiple channels, such as email, phone, live chat, and social media. Equipped with powerful automation and analytics capabilities, Zoho Desk simplifies the handling of large volumes of customer queries. It seamlessly integrates with other software used by the team, ensuring contextual and seamless customer interactions. Designed to tackle real-time service challenges, Zoho Desk offers easy team collaboration, productivity-enhancing features, intuitive AI, and tools to gauge customer satisfaction. It also offers complete customization, affordability, and scalability. Upgrade your customer service game with Zoho Desk.
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Alternatives of Zoho Desk

Zoho Desk FAQ's

The top 5 features of Zoho Desk include:

  • Ticket Management
  • Multi Channel Support
  • Automations And Workflows
  • Knowledge Base
  • Customer Self Service Portal

Yes, Zoho Desk integrates seamlessly with:

  • Asana
  • Bigin by Zoho CRM
  • Kernel Microsoft Teams Migration
  • MailChimp
  • Pipedrive
  • Trello
  • Twilio
  • Zapier
  • Zoho Assist

Zoho Desk is compatible with multiple platforms, Android,iOS,Zoho Desk App

Zoho Desk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Zoho Desk serves a wide range of businesses including Freelancers.

The top three competitors of Zoho Desk are Zoho Assist, Zoho Livedesk and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Zoho Desk is available in multiple languages, including Arabic, Chinese, Dutch, English, French and more.

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