What is Zendesk?
Zendesk is a versatile software designed for enhancing customer relationships. With the constant interaction between customers and businesses through various channels such as email, phone, live chat, and social media, Zendesk brings all these together in a seamless and user-friendly help desk platform. This enables businesses to create more effective and efficient connections with their customers.
Run On Mobile Browser :
Yes
Available Support :
Email,Phone,Live Support,Training,Tickets
Desktop Platforms :
Android,iOS,Zendesk App
Languages Available :
Chinese,Danish,Dutch,English,French,German,Italian,Japanese,Korean,Polish,Portuguese,Russian,Slovenian,Spanish,Swedish,Thai,Turkish
Software Integrations :
Narvar,TeamViewer,Trello,Tymeshift,Unbabel
Zendesk is a leading customer support solution that has been proven to increase customer satisfaction ratings by 25% and agent productivity by 30%, according to Zendesk reviews. It provides a dynamic interface with web widgets, pre-defined ticket responses, and complete customer history to streamline customer interactions. With over 165,000 businesses using its powerful and flexible products, Zendesk supports over 60 languages and integrates with popular third-party applications such as Oracle, Microsoft Teams, and Salesforce. Its Agent Workspace allows support agents to manage customer conversations across all channels in one place, while the Zendesk chat tool and automated triggers help to engage customers and improve satisfaction. Key features of Zendesk include a help desk solution, ticketing system, self-service portal, analytics, and omnichannel support. By integrating Zendesk, businesses can improve productivity, make proactive decisions, enhance customer engagement and retention, provide a better sales experience, and choose from various pricing tiers and purchasing options. Some popular alternatives to Zendesk include Help Scout, Zoho Desk, ServiceNow, Freshdesk, and Gorgias. Zendesk offers a range of pricing plans for its support and sales solutions, starting from $5 for the help desk tool and ranging up to $199 per agent per month for its Enterprise Suite. The Sell CRM software from Zendesk offers plans starting at $19 per user per month and going up to $199 per user per month for its Elite plan.
