UseResponse

UseResponse is aCommunity Support Software solution that can either be installed on your server as a PHP script or used as a SaaS in the Cloud. Our main products include Feedback Software, a Help Desk with Ticketing feature, a Knowledge Base, and Live Chat. With our Feedback Software, you can easily gather user requests from various channels such as email, widget, chat, and social media, all in one place. Our intuitive voting and commenting system also helps in creating product development roadmaps, while polls and CSAT features allow you to improve client satisfaction. Our robust Reports and Analytics system provides valuable insights into the efficiency of your support team and your customers' experience. Our Help Desk with Ticketing feature offers customizable statuses, tasks, private notes, comments, and Kanban Boards, as well as smart automation and notification rules to streamline your support team's workload and reduce expenses. Our Knowledge Base allows for self-service with the ability to create extensive articles, FAQs, announcements, and multilingual knowledge bases. Additionally, our Live Chat feature, in conjunction with our Help Desk software, enables efficient customer service with automation triggers, canned responses, multi-chat capabilities, and the option to chat through popular messengers like Facebook, Skype, WhatsApp, Viber, and Telegram.