UniVersus

UniVersus

Sold by : Alliance Infotech

What is UniVersus?

UniVersus is an innovative software that enables seamless management, synchronization, and coordination of service interactions across various communication channels. With its advanced features, organizations can effectively handle customer interactions on the web, email, phone, fax, text-based chat, and even VOIP. Simplify your customer service approach with UniVersus.

UniVersus Resources

UniVersus Pricing

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Company Details

Company Name : Alliance Infotech
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Key Features of UniVersus

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Analytics
  • CRM Integration
  • Omnichannel Support
  • Workforce Management
  • Call Monitoring
  • Predictive Dialer
  • Skill Based Routing
  • Call Scripting
  • Voicemail Management
  • Call Queuing
  • Customizable Reporting
  • Agent Performance Tracking
  • Speech Analytics
  • Call Whispering
  • Call Barging
  • Callback Scheduling
  • Multi Language Support

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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UniVersus FAQ's

The top 5 features of UniVersus include:

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Analytics
  • CRM Integration

UniVersus supports a variety of platforms including: Email, Phone.

The top three competitors of UniVersus are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

UniVersus is available exclusively in English, providing a streamlined experience for English-speaking users.

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