ServiceNow ITSM

ServiceNow ITSM

Sold by : ScienceSoft

What is ServiceNow ITSM?

ServiceNow ITSM - a solution to streamline your IT service management processes. Elevate your IT team's productivity, reduce expenses, and ensure superior availability of IT and business services. Say goodbye to unnecessary complexities and welcome a smoother and more efficient ITSM experience with ServiceNow.

ServiceNow ITSM Resources

ServiceNow ITSM Pricing

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Company Details

Company Name : ScienceSoft
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Key Features of ServiceNow ITSM

  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Configuration Management Database (cmdb)
  • Knowledge Management
  • Service Catalog
  • Self Service Portal
  • Service Level Management
  • Asset Management
  • Release Management
  • Event Management
  • Performance Analytics
  • Virtual Agent
  • Mobile App
  • Reporting And Dashboards
  • Workflow Automation
  • Integration Hub
  • Service Mapping
  • Predictive Intelligence
  • Ticket Management
  • Asset Tracking
  • It Asset Management
  • Release & Deployment Management

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Tickets
Languages Available : English,German,Japanese

Description

ServiceNow ITSM is aIT help desk application that offers advanced ticketing capabilities and the ability to create extensive knowledge bases for both customers and help desk agents. With the support of multiple channels, companies can easily connect with help desk specialists and provide customer self-service options through portals and chatbots. This software also boasts a fully functional Configuration Management Database (CMDB), automated categorization, and asset management features, along with efficient ticket routing, automatic notifications, prioritization and escalation capabilities, and real-time alerts. The user-friendly interface provides an intuitive workspace for help desk agents, while comprehensive performance analytics allow organizations to measure and improve their IT service delivery.
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ServiceNow ITSM FAQ's

The top 5 features of ServiceNow ITSM include:

  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Configuration Management Database (cmdb)

ServiceNow ITSM supports a variety of platforms including: Email, Phone, Live Support, Tickets.

ServiceNow ITSM serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of ServiceNow ITSM are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

ServiceNow ITSM is available in multiple languages, including English, German, Japanese and more.

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