ServiceNow CSM

ServiceNow CSM

Sold by : ScienceSoft

What is ServiceNow CSM?

ServiceNow CSM is an innovative customer service solution, ideal for technology companies seeking proactive support for their customers. With a focus on efficient and effective service delivery, ServiceNow CSM sets itself apart from other tools in the market. Providing tailored solutions for a variety of industries, it empowers organizations to deliver exceptional customer experiences and build lasting relationships.

ServiceNow CSM Pricing

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Company Details

Company Name : ScienceSoft
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Key Features of ServiceNow CSM

  • Case Management
  • Omni Channel Support
  • Knowledge Management
  • Self Service Portal
  • Virtual Agent
  • Service Level Management
  • Performance Analytics
  • Customer Data Management
  • Workflow Automation
  • Integration Hub
  • Field Service Management
  • Communities
  • Predictive Intelligence
  • Agent Workspace
  • Mobile App
  • Customer Surveys
  • Escalation Management
  • Service Catalog
  • Reporting And Dashboards
  • Proactive Customer Service Operations
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Tickets
Languages Available : English,German,Japanese
Software Integrations : employAstar,WINHMS Golf

Description

ServiceNow CSM stands out in the customer service software market, as recognized by Gartner's Magic Quadrant for CRM Customer Engagement Center. It offers advanced capabilities to monitor product and service health, proactively identifying and addressing issues before customers even report them. With features such as knowledge management, workflow automation, and automatic case handling and routing, ServiceNow CSM ensures efficient and timely resolution of customer concerns. Additionally, its community creation and self-service options empower customers to find solutions on their own.
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ServiceNow CSM FAQ's

The top 5 features of ServiceNow CSM include:

  • Case Management
  • Omni Channel Support
  • Knowledge Management
  • Self Service Portal
  • Virtual Agent

Yes, ServiceNow CSM integrates seamlessly with:

  • employAstar
  • WINHMS Golf

ServiceNow CSM supports a variety of platforms including: Email, Phone, Live Support, Tickets.

ServiceNow CSM serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of ServiceNow CSM are Zoho Assist, Zoho Livedesk and Zoho Desk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

ServiceNow CSM is available in multiple languages, including English, German, Japanese and more.

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