What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus by ManageEngine is a, cloud-based solution for help desk and asset management needs. It combines ticketing, asset tracking, purchasing, project and contract management, and a knowledge base in an affordable package. Say goodbye to multiple tools and hello to streamlined operations with ServiceDesk Plus.
Run On Mobile Browser :
Yes
Available Support :
Email,Phone,Live Support,Training,Tickets
Desktop Platforms :
Android,iOS,ManageEngine ServiceDesk Plus App
Languages Available :
Arabic,Chinese,Croatian,Czech,Danish,Dutch,English,French,German,Hebrew,Hungarian,Icelandic,Italian,Japanese,Korean,Norwegian,Polish,Portuguese,Russian,Serbian,Slovenian,Spanish,Swedish,Turkish,Vietnamese,Welsh
Software Integrations :
TeamViewer,Zoho Cliq,Zoho Flow
ServiceDesk Plus - the web-based Help Desk and Asset Management App that simplifies IT Service management and improves end-user satisfaction. With features such as contract management, purchasing, and knowledge management, ServiceDesk Plus helps you streamline your IT operations and keep your end-users happy.
Efficient and user-friendly, ServiceDesk Plus offers multiple channels for end-users to submit tickets and automates important workflow tasks such as ticket routing and SLA management. With its solutions module, you can create a comprehensive knowledge base to document best practices and solutions for common problems.
ServiceDesk Plus also offers accurate inventory tracking for Windows and Linux workstations, software license management, and a product catalog to track all assets owned by your organization. It even allows for the import of requesters and assets from CSV files, as well as user satisfaction surveys.
Some standout features include enhanced Active Directory integration, enhanced purchasing with an approver system, customizable business rules, and the ability to group and assign similar requests to queues. Its ITIL readiness, agent-based scanning, and mobile integration make it a top choice for IT service teams.
Manage incidents, problems, changes, and CMDB effortlessly with ServiceDesk Plus. The free edition allows for a single technician to manage up to 25 workstations, making it accessible for organizations of all sizes.
Stay updated on-the-go with the ServiceDesk Plus iPhone app, provide timely and quality services with SLA management, and easily search for information with the flexible knowledge base. Plus, the web-based portal makes submitting service requests and incidents a breeze.
Get rid of repetitive incidents and ensure quick restoration of normal service with comprehensive incident and problem management. Manage changes in your IT infrastructure effectively with structured change management. With agent-based scanning, you can access any system in your network, regardless of its location.
Showcase your IT services and improve end-user satisfaction with customizable announcements, detailed reports, and a interface. ServiceDesk Plus also offers auto-assign features, automatic email-to-ticket conversion, and contract management with different vendors.
Easily import user information from Active Directory and LDAP, archive old data, and support multiple sites with customized configurations. You can even integrate with Active Directory for automatic password reset and use the survey option to gauge end-user satisfaction.
Boost your IT operations and keep your end-users happy with ManageEngine ServiceDesk Plus.
