RingCentral

Sold by : RingCentral, Inc

What is RingCentral?

RingCentral - the highly acclaimed communication and collaboration tool. Designed as a server-based solution, it offers unmatched flexibility and can be tailored to your specific needs at a budget-friendly price. With its seamless integration of voice, video calling, team messaging, and online conference meetings, RingCentral empowers your workforce to stay connected and efficient.

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Company Details

Company Name : RingCentral, Inc
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Key Features of RingCentral

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Omnichannel Routing
  • Call Recording
  • Real Time Analytics
  • Workforce Management
  • CRM Integration
  • Call Monitoring
  • Call Whispering
  • Call Barging
  • Voicemail
  • Call Queues
  • Customizable Dashboards
  • Performance Reports
  • Skill Based Routing
  • Predictive Dialer
  • Call Scripting
  • Agent Performance Tracking
  • Call Transfer
  • Call Conferencing
  • Contact Management
  • Call Routing
  • Call Management
  • Archiving & Retention
  • Ivr / Voice Recognition
  • Call Logging
  • Virtual Call Center
  • Calendar Management
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Mobile Access
  • International Numbers
  • Audio / Video Conferencing
  • Call List Management
  • Web Conferencing
  • Employee Directory
  • Encryption
  • Call Parking
  • Sip Trunking
  • Unified Communications
  • Ring Groups
  • Voice Quality Enhancement

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Desktop Platforms : Android,iOS,RingCentral App
Languages Available : Chinese,Dutch,English,French,German,Italian,Portuguese,Spanish

Description

RingCentral Contact Center - an all-inclusive omnichannel customer engagement solution with advanced artificial intelligence features such as proactive outreach tools, self-service bots, and Intelligent Virtual Agents. With over 300 prebuilt connectors, this platform offers a fully integrated, AI-driven worker engagement management and analytics system. It leverages unified communications and enterprise-grade telephony infrastructure for seamless cross-functional collaboration and integrates seamlessly with RingCentral's MVP solution. By utilizing RingCentral's cloud-based phone system and conferencing services, businesses can enhance networking with clients and staff. The user-friendly tools and dashboard allow for easy navigation and require minimal learning for new users. With its powerful cloud contact center, employees can deliver exceptional customer experiences across multiple channels and timeframes through features like skill-based routing, agent management, and real-time insights. This scalable solution is suitable for organizations of all sizes and can be accessed on any device, making it an ideal choice for small businesses in need of a reliable phone system.
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Alternatives of RingCentral

RingCentral FAQ's

The top 5 features of RingCentral include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Omnichannel Routing
  • Call Recording
  • Real Time Analytics

RingCentral is compatible with multiple platforms, Android,iOS,RingCentral App

RingCentral supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

RingCentral serves a wide range of businesses including Freelancers, StartUps, SMBs, Enterprises.

The top three competitors of RingCentral are VoiceXchange, Ozonetel CloudAgent and Ameyo Contact Center. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

RingCentral is available in multiple languages, including Chinese, Dutch, English, French, German and more.

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