Provana ICAP

Provana ICAP

Sold by : Provana

What is Provana ICAP?

Provana ICAP is a call analytics platform utilizing AI technology for live monitoring, improving agent efficiency and adherence to regulations. With powerful capabilities, it delivers valuable data for informed decision-making, resulting in enhanced performance and streamlined processes. This solution is essential for enterprises looking to optimize customer interactions and achieve successful outcomes.

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Company Details

Company Name : Provana
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Key Features of Provana ICAP

  • Automated Call Scoring
  • Sentiment Analysis
  • Keyword Spotting
  • Real Time Analytics
  • Customizable Dashboards
  • Speech To Text Transcription
  • Agent Performance Tracking
  • Compliance Monitoring
  • Call Categorization
  • Root Cause Analysis
  • Customer Experience Insights
  • Multilingual Support
  • Trend Analysis
  • Quality Management
  • Voice Biometrics
  • Data Export
  • Api Integration
  • Custom Reporting
  • User Management
  • Data Security

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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Provana ICAP FAQ's

The top 5 features of Provana ICAP include:

  • Automated Call Scoring
  • Sentiment Analysis
  • Keyword Spotting
  • Real Time Analytics
  • Customizable Dashboards

Provana ICAP supports a variety of platforms including: Email, Phone.

Provana ICAP serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Provana ICAP are Uniphore, Prodigal and Capturi. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Provana ICAP is available exclusively in English, providing a streamlined experience for English-speaking users.

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