Pointel CMS

Pointel CMS

Sold by : Pointel

What is Pointel CMS?

Pointel CMS, the solution for managing your Genesys configuration environment. Keep track of all changes in your contact center with detailed audits and take complete control with features like import/export, snapshot/restore, and alerts. With Pointel CMS, managing your Genesys configuration has never been easier. Streamline your processes and enhance your customer experience with Pointel CMS.

Pointel CMS Pricing

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Company Details

Company Name : Pointel
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Key Features of Pointel CMS

  • Change Request Management
  • Impact Analysis
  • Automated Workflows
  • Approval Processes
  • Change Tracking
  • Audit Trails
  • Role Based Access Control
  • Configuration Management
  • Integration With Itsm Tools
  • Customizable Dashboards
  • Reporting And Analytics
  • Risk Assessment
  • Change Calendar
  • Notification And Alerts
  • Document Management
  • User Training And Support
  • Compliance Management
  • Incident Management Integration
  • Service Level Management
  • Knowledge Base
  • Audit Trail
  • Change Planning
  • Self Service Tools
  • User Onboarding

Specifications

Run On Mobile Browser : Yes
Available Support : Email
Languages Available : English
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Pointel CMS FAQ's

The top 5 features of Pointel CMS include:

  • Change Request Management
  • Impact Analysis
  • Automated Workflows
  • Approval Processes
  • Change Tracking

Pointel CMS supports a variety of platforms including: Email.

Pointel CMS serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of Pointel CMS are SysAid, Web Help Desk and OMNITRACKER. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Pointel CMS is available exclusively in English, providing a streamlined experience for English-speaking users.

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