What is Nicereply?
Nicereply is a tool that allows you to track the quality of your customer service. With personalized surveys such as CSAT, NPS, and CES 2.0, you can gather more feedback from your customers and measure their satisfaction. Keep your finger on the pulse of your customer satisfaction with Nicereply.
Run On Mobile Browser :
Yes
Available Support :
Email,Phone,Training,Tickets
Languages Available :
English
Nicereply, a powerful tool used by top companies like Microsoft and Hubspot to measure and improve the quality of their customer service. With Nicereply, you can track Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, or company-wide. Plus, improve your survey response rates by 200% and get real-time feedback from your customers. You can also customize the look and content of your surveys and see your data in popular platforms like Salesforce and Zendesk. With Nicereply's all-in-one dashboard, you can easily track KPIs, set goals, and generate reports. Identify and improve high-effort experiences with CES, and foster customer loyalty with NPS. And with the leaderboards, you can recognize your top-performing agents and teams. Don't let dissatisfied customers go unnoticed, try Nicereply today and take your customer service to the next level.
