NICE inContact Call Center

NICE inContact Call Center

Sold by : NICE inContact

What is NICE inContact Call Center?

NICE inContact Call Center - an advanced, AI-powered solution that elevates customer interactions and optimizes business processes. This all-in-one platform equips agents with real-time support, facilitates seamless journey management, and delivers valuable insights for exceptional service through every channel. Effortlessly enhance customer experiences and improve operational efficiency with NICE inContact Call Center.

NICE inContact Call Center Resources

NICE inContact Call Center Pricing

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Company Details

Company Name : NICE inContact
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Key Features of NICE inContact Call Center

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Reporting
  • Historical Reporting
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Omnichannel Routing
  • CRM Integration
  • Outbound Dialing
  • Call Scripting
  • Performance Management
  • Agent Coaching
  • Screen Recording
  • Customizable Dashboards
  • Call Monitoring
  • Survey Management
  • Predictive Dialer
  • Voice Biometrics
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English
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NICE inContact Call Center FAQ's

The top 5 features of NICE inContact Call Center include:

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Reporting
  • Historical Reporting

NICE inContact Call Center supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

NICE inContact Call Center serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of NICE inContact Call Center are Arcane Lite, Boundz and Ozonetel CloudAgent. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

NICE inContact Call Center is available exclusively in English, providing a streamlined experience for English-speaking users.

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