NICE EEM

NICE EEM

Sold by : NICE

What is NICE EEM?

NICE EEM is a customer experience software that uses artificial intelligence to help businesses create exceptional interactions with their customers. Its cloud-based platform offers a holistic approach to proactively engage with customers through conversational AI technology, earning it recognition as a top performer in the 2023 Gartner Magic Quadrantâ„¢ for Contact Center as a Service.

NICE EEM Resources

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Company Details

Company Name : NICE
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Key Features of NICE EEM

  • Forecasting
  • Scheduling
  • Intraday Management
  • Performance Management
  • Quality Management
  • Interaction Analytics
  • Employee Engagement
  • Gamification
  • Mobile Access
  • Real Time Adherence
  • Automated Shift Bidding
  • Time Off Management
  • Multi Channel Support
  • Compliance Recording
  • Speech Analytics
  • Text Analytics
  • Survey Management
  • Coaching And Training
  • Reporting And Analytics
  • Integration Capabilities
  • Workforce Optimization (wfo)

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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Alternatives of NICE EEM

Alvaria Workforce
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Eleveo
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OpsTel Speed
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Cogito
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Webex WFO
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Nuance Analytics
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NICE EEM FAQ's

The top 5 features of NICE EEM include:

  • Forecasting
  • Scheduling
  • Intraday Management
  • Performance Management
  • Quality Management

NICE EEM supports a variety of platforms including: Email, Phone.

NICE EEM serves a wide range of businesses including StartUps.

The top three competitors of NICE EEM are Alvaria Workforce, Eleveo and OpsTel Speed. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

NICE EEM is available exclusively in English, providing a streamlined experience for English-speaking users.

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