Kayako

Kayako

Sold by : Kayako Ltd.

What is Kayako?

Kayako is a multi-channel helpdesk and live chat software designed to enhance customer support and foster efficient teamwork. It empowers organizations to provide superior support experience to customers through web-based solutions. With Kayako, businesses can streamline communication and collaboration, resulting in improved customer satisfaction.

Kayako Resources

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Company Details

Company Name : Kayako Ltd.
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Key Features of Kayako

  • Real Time Live Chat
  • Visitor Tracking
  • Canned Responses
  • Chat Routing
  • File Sharing
  • Chat Transcripts
  • Customizable Chat Widget
  • Proactive Chat Invitations
  • Multi Language Support
  • Chat Analytics
  • Agent Performance Reports
  • Integration With CRM
  • Mobile App
  • Offline Messaging
  • Chat Tags
  • Visitor Banning
  • Chat History
  • Department Management
  • Agent Collision Detection
  • Custom Chat Surveys
  • Document Management
  • Social Media Integration
  • Call Me Option
  • Customizable Branding
  • Proactive Invitations
  • Real Time Monitoring
  • Automatic Chat Translation
  • Live Chat System
  • Knowledge Base
  • Issue Tracking
  • Service Level Agreement (sla) Management
  • Dashboard
  • Customer Experience Management

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English,French,German,Hindi,Spanish

Description

Kayako Messenger is alive chat tool that goes beyond basic features. With this platform, your team and customers can continue conversations on your website or through various channels, in real-time or not. Our support includes Quick Start Guides, Custom Templates, Advanced Configuration, Email Support, Installation and Upgrades, Interactive Tutorials, and Multi-Language Support to ensure a smooth experience.
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Alternatives of Kayako

HappyFox
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Freshdesk
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LiveEngage
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Mioot
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WebXion
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Comm100
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Pure Chat
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Zendesk Chat
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Kayako FAQ's

The top 5 features of Kayako include:

  • Real Time Live Chat
  • Visitor Tracking
  • Canned Responses
  • Chat Routing
  • File Sharing

Kayako supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Kayako serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Kayako are HappyFox, Freshdesk and LiveEngage. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Kayako is available in multiple languages, including English, French, German, Hindi, Spanish and more.

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