Jacada

Jacada

Sold by : Jacada Inc

What is Jacada?

Jacada is leading the way in transforming customer service through its innovative automation software. With a focus on simplifying complex processes, Jacada enables businesses to provide exceptional support, minimize costs, and increase overall efficiency effortlessly. Our intuitive technology helps streamline interactions and enhance customer experiences, making us the top choice for automating and optimizing customer service.

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Company Details

Company Name : Jacada Inc
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Key Features of Jacada

  • Agent Scripting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • CRM Integration
  • Customer Database
  • Customizable Reports
  • Escalation Management
  • Ivr / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Multi Channel Communication
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real Time Analytics
  • Survey Management
  • Ticket Management
  • Workflow Automation
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English
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Jacada FAQ's

The top 5 features of Jacada include:

  • Agent Scripting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing

Jacada supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Jacada serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Jacada are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Jacada is available exclusively in English, providing a streamlined experience for English-speaking users.

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