What is iVision Plus?
iVision Plus, the solution for optimizing contact center performance. This innovative monitoring platform provides a comprehensive overview of performance, enhancing agent engagement with visually stunning displays of real-time metrics. With iVision Plus, effectively manage and motivate your team to drive success. Upgrade your contact center operations with iVision Plus today.
Run On Mobile Browser :
Yes
Available Support :
Email,Phone,Live Support,Training,Tickets
Languages Available :
English
Software Integrations :
Avaya,BlueData EPIC,CDR Call Reporting for Cisco,Cerner,Freshdesk,Genesys,Microsoft Dynamics CRM,Oracle Container Cloud Service,Power BI Connector for ServiceNow
iVision Plus is aperformance monitoring software that provides an aerial view of contact center performance. Designed to enhance agent engagement, it gathers data from multiple sources and displays real-time metrics in visually appealing formats. With its intuitive and gamified interface, iVision Plus motivates agents and supervisors to achieve organizational goals.
The platform offers a range of designer components and tools, allowing administrators to create customized wallboards that suit their business needs. It also features pre-designed templates for easier implementation. iVision Plus can be used as both a wallboard and an agent dashboard, providing team-level KPIs and personalized performance insights for agents.
Other notable features include the ability to access real-time metrics during the design process, automatic discovery of network connections, and customizable thresholds. Overall, iVision Plus is a tool for optimizing contact center performance and driving success.
