InterDialog UCCS

InterDialog UCCS

Sold by : Teckinfo Solutions Pvt Ltd

What is InterDialog UCCS?

InterDialog UCCS, the ultimate call center software that combines all customer interactions into one streamlined queue. This comprehensive solution empowers you to deliver unparalleled customer experiences across various communication channels. With InterDialog UCCS, you can elevate your customer service to new heights and stand out from the competition.

InterDialog UCCS Resources

InterDialog UCCS Pricing

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Company Details

Company Name : Teckinfo Solutions Pvt Ltd
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Key Features of InterDialog UCCS

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Call Recording
  • Real Time Monitoring
  • Call Analytics
  • CRM Integration
  • Omni Channel Support
  • Workforce Management
  • Skill Based Routing
  • Predictive Dialer
  • Call Scripting
  • Quality Management
  • Call Queuing
  • Voicemail
  • Call Transfer
  • Call Conferencing
  • Agent Performance Reports
  • Customer Feedback
  • Call Back Scheduling
  • Multi Language Support
  • CRM
  • Call Center
  • Lead Management
  • Call Management
  • Real Time Monitoring
  • Real Time Reporting
  • Call Center Management
  • Call Monitoring
  • Ivr / Voice Recognition
  • Automatic Call Distribution
  • Computer Telephony
  • Call Logging
  • Inbound Call Center
  • Premise Based Call Center
  • Progressive Dialer
  • Virtual Call Center
  • Call Reporting
  • Customer Engagement
  • Power Dialer
  • Chat / Messaging
  • Callback Scheduling
  • Preview Dialer
  • Live Chat
  • Auto Dialing
  • Reporting/analytics
  • Auto Dialer
  • Omni Channel
  • Interactive Voice Response

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Tickets
Languages Available : English
Software Integrations : Bigin by Zoho CRM,LeadSquared,Microsoft Dynamics 365 Business Central,SugarCRM

Description

InterDialog UCCS is acontact center software that seamlessly integrates all customer interactions from various channels into one centralized queue. Our unified omnichannel platform allows for a smooth customer experience across all touchpoints. With InterDialog, you can provide exceptional customer support and ensure a consistent and efficient service delivery. It's the solution for managing your contact center operations and maximizing customer satisfaction.
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InterDialog UCCS FAQ's

The top 5 features of InterDialog UCCS include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Call Recording
  • Real Time Monitoring
  • Call Analytics

Yes, InterDialog UCCS integrates seamlessly with:

  • Bigin by Zoho CRM
  • LeadSquared
  • Microsoft Dynamics 365 Business Central
  • SugarCRM

InterDialog UCCS supports a variety of platforms including: Email, Phone, Live Support, Tickets.

InterDialog UCCS serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of InterDialog UCCS are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

InterDialog UCCS is available exclusively in English, providing a streamlined experience for English-speaking users.

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