illumin

illumin - the solution for efficient request and response management. With illumin, you have access to a versatile request management interface that offers unlimited custom forms and fields for capturing essential information. The interface also includes a searchable knowledge base, making it easy to find relevant information. Generating and responding to requests has never been easier with illumin. Stay updated with email alerts for requesters and researchers, and subscribe to active requests for easy tracking. Responses can include rich text, multimedia, web links, and attachments, giving you the flexibility to provide comprehensive solutions. Boost productivity and streamline management with illumin. Mark priority and sensitive requests for attention, limiting access to only the requester, researcher, and team leader. Gain valuable insights with at-a-glance and summary reports, allowing you to assess service quality, staff efficiency, and workload. The stopwatch feature accurately tracks time spent on researching and providing responses, ensuring efficient time management. And with email integration at every step of the request workflow, collaboration and communication become seamless. See the difference illumin can make for your organization's valuable knowledge.