IBM IT service desk

IBM IT service desk

Sold by : IBM

What is IBM IT service desk?

a IBM IT service desk platform, designed to streamline and optimize your IT service management processes. With a comprehensive range of features, including automated processes, mobile access, and advanced analytics, our service desk solution goes beyond traditional methods to enhance efficiency and visibility. Experience the power of IBM's unified and intelligent service desk for your organization.

IBM IT service desk Resources

IBM IT service desk Pricing

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Company Details

Company Name : IBM
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Key Features of IBM IT service desk

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Asset Management
  • Configuration Management Database (cmdb)
  • Knowledge Management
  • Self Service Portal
  • Service Level Management
  • Reporting And Analytics
  • Automated Workflows
  • Mobile Access
  • Integration Capabilities
  • Multi Channel Support
  • Role Based Access Control
  • Ticketing System
  • Collaboration Tools
  • Customer Satisfaction Surveys
  • Escalation Management
  • Remote Support

Specifications

Run On Mobile Browser : Yes
Available Support : Email
Languages Available : English

Description

IBM IT Service Desk – the solution for your IT needs. With access to top talent and advanced systems, you can accelerate innovation, stay ahead of competitors, and drive tangible business success. Our collaborative forum, monitored by IBM experts, ensures prompt answers to all your product and service inquiries. With consolidated IT service management tools, you can efficiently handle your smart infrastructure while automating ITIL processes at lightning speed. Say goodbye to network outages and gain better control over your systems with IBM IT Service Desk.
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IBM IT service desk FAQ's

The top 5 features of IBM IT service desk include:

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Asset Management

IBM IT service desk supports a variety of platforms including: Email.

The top three competitors of IBM IT service desk are HappyFox, Olark and Kapture CX. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

IBM IT service desk is available exclusively in English, providing a streamlined experience for English-speaking users.

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