HoduCC Contact Center

HoduCC Contact Center

Sold by : HoduSoft Pvt. Ltd.

What is HoduCC Contact Center?

HoduCC Contact Center provides a comprehensive and efficient communication solution, utilizing data to deliver a seamless experience across all channels including Voice, Video, Email, SMS, Live Chat, and social media integration with Facebook, Twitter, WhatsApp for Business, and Instagram. With its omnichannel capabilities, HoduCC ensures streamlined and effective communication for businesses of all sizes.

HoduCC Contact Center Resources

HoduCC Contact Center Pricing

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Company Details

Company Name : HoduSoft Pvt. Ltd.
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Key Features of HoduCC Contact Center

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Skill Based Routing
  • Call Recording
  • Real Time Analytics
  • CRM Integration
  • Omnichannel Support
  • Call Monitoring
  • Call Whispering
  • Call Barging
  • Voicemail
  • Call Queuing
  • Customizable Dashboards
  • Agent Performance Reports
  • Call Scripting
  • Webrtc Phone
  • Multi Tenant Support
  • Sms And Email Integration
  • Quality Management
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Desktop Platforms : Android,iOS,HoduCC Contact Center App
Languages Available : English
Software Integrations : EazeSupport,Healcon Practice,mZapp

Description

HoduCC Contact Center is the solution for businesses looking to improve communication and enhance the overall customer experience. Our omnichannel software offers powerful features and capabilities that boost agent productivity and efficiency. We can also customize our software to meet your unique requirements. With HoduCC, you can expect quick, improved, and measurable call center operations, leading to satisfied customers. Our robust features, such as predictive and auto dialer, automatic call distribution, multi-level IVR, real-time analytics, and skill-based mapping, make it a preferred choice for call center businesses. Additionally, we offer add-on modules such as WhatsApp Bot, Voice Transcription, Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and Survey Module to further enhance your contact center operations.
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HoduCC Contact Center FAQ's

The top 5 features of HoduCC Contact Center include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Skill Based Routing
  • Call Recording

Yes, HoduCC Contact Center integrates seamlessly with:

  • EazeSupport
  • Healcon Practice
  • mZapp

HoduCC Contact Center is compatible with multiple platforms, Android,iOS,HoduCC Contact Center App

HoduCC Contact Center supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

HoduCC Contact Center serves a wide range of businesses including SMBs, Mid-Market, Enterprises.

The top three competitors of HoduCC Contact Center are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

HoduCC Contact Center is available exclusively in English, providing a streamlined experience for English-speaking users.

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