Genesys

Genesys

Sold by : Genesys

What is Genesys?

Genesys offers an exceptional customer experience by providing a highly scalable and adaptable contact center virtualization solution. Utilizing Genesys allows for the creation of a robust, virtual customer engagement environment that efficiently routes all customer interactions across various departments. Enhance your customer service capabilities and optimize communication with Genesys.

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Company Details

Company Name : Genesys
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Key Features of Genesys

  • Omnichannel Routing
  • Interactive Voice Response (ivr)
  • Automatic Call Distribution (acd)
  • Workforce Management
  • Call Recording
  • Speech Analytics
  • Real Time Dashboards
  • Customer Journey Analytics
  • Predictive Dialer
  • Chatbots And Ai
  • Quality Management
  • Outbound Campaign Management
  • CRM Integration
  • Email Management
  • Social Media Integration
  • Sms Messaging
  • Voice Biometrics
  • Co Browsing
  • Screen Sharing
  • Knowledge Management

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Training,Tickets
Languages Available : English
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Genesys FAQ's

The top 5 features of Genesys include:

  • Omnichannel Routing
  • Interactive Voice Response (ivr)
  • Automatic Call Distribution (acd)
  • Workforce Management
  • Call Recording

Genesys supports a variety of platforms including: Email, Phone, Training, Tickets.

Genesys serves a wide range of businesses including SMBs, Enterprises.

The top three competitors of Genesys are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Genesys is available exclusively in English, providing a streamlined experience for English-speaking users.

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