Freshdesk Contact Center (formerly Freshcaller)

Freshdesk Contact Center (formerly Freshcaller)

Sold by : Freshworks

What is Freshdesk Contact Center (formerly Freshcaller)?

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center platform that allows you to easily set up your business call center in just two minutes. Say goodbye to the hassle of managing a call center and instead focus on growing your business. With its efficiency and simplicity, scaling your business has never been easier.

Freshdesk Contact Center (formerly Freshcaller) Resources

Freshdesk Contact Center (formerly Freshcaller) Pricing

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Company Details

Company Name : Freshworks
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Key Features of Freshdesk Contact Center (formerly Freshcaller)

  • Call Routing
  • Ivr (interactive Voice Response)
  • Call Recording
  • Call Monitoring
  • Call Queues
  • Voicemail
  • Call Transfer
  • Call Masking
  • Custom Greetings
  • Call Notes
  • Call Metrics And Reporting
  • Call Conferencing
  • Number Porting
  • Multi Level Ivr
  • Holiday Routing
  • Business Hours
  • Agent Extensions
  • Warm Transfer
  • Call Barging
  • Real Time Dashboard
  • Call Center
  • Ivr And Dial Groups
  • Call Logs
  • Call Management
  • Real Time Monitoring
  • Workflow Management
  • Key Performance Indicators
  • Conferencing
  • Call Center Management
  • Ivr / Voice Recognition
  • Voip
  • Historical Reporting
  • Automatic Call Distribution
  • Computer Telephony
  • Knowledge Base
  • Call Logging
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Virtual Call Center
  • Call Sharing
  • On Demand Recording
  • Data Import & Export
  • Gamification
  • Call Reporting
  • For Call Centers
  • For Sales
  • International Numbers
  • Ivr System
  • Forward To Phone
  • CRM Integration
  • Live Chat
  • Reporting/analytics
  • Call Hold
  • Call Conference
  • Interactive Voice Response
  • Queue Management
  • Sip Trunking
  • Contextual Guidance

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Training
Desktop Platforms : Android,iOS,Freshdesk Contact Center (formerly Freshcaller) App
Languages Available : English
Software Integrations : ACGIL CRM

Description

Experience the power of Freshdesk Contact Center (formerly Freshcaller) - the solution for your call center needs. Say goodbye to expensive hardware and complicated setups, and say hello to an easy-to-use cloud-based system that will revolutionize your customer support, sales, IT, and HR teams. With a interface and a $0 agent fee plan, launching your call center has never been easier. Plus, with features like customizable voicemails, call recording, and virtual phone numbers in 90+ countries, Freshdesk Contact Center (formerly Freshcaller) offers everything you need to enhance your conversations and reclaim context. Trust Freshworks, with over 40,000 satisfied customers, to provide you with the best call center software on the market.
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Freshdesk Contact Center (formerly Freshcaller) FAQ's

The top 5 features of Freshdesk Contact Center (formerly Freshcaller) include:

  • Call Routing
  • Ivr (interactive Voice Response)
  • Call Recording
  • Call Monitoring
  • Call Queues

Yes, Freshdesk Contact Center (formerly Freshcaller) integrates seamlessly with:

  • ACGIL CRM

Freshdesk Contact Center (formerly Freshcaller) is compatible with multiple platforms, Android,iOS,Freshdesk Contact Center (formerly Freshcaller) App

Freshdesk Contact Center (formerly Freshcaller) supports a variety of platforms including: Email, Phone, Training.

Freshdesk Contact Center (formerly Freshcaller) serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Freshdesk Contact Center (formerly Freshcaller) are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Freshdesk Contact Center (formerly Freshcaller) is available exclusively in English, providing a streamlined experience for English-speaking users.

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