Foniva

Foniva

Sold by : Foniva Contact Center Software

What is Foniva?

Foniva - a comprehensive contact center software that goes beyond simply handling calls. With its advanced features, Foniva empowers businesses to increase revenue, minimize operational expenses, and boost agent efficiency. From call management to analytics and reporting, Foniva streamlines the entire customer service process. Upgrade your contact center today with Foniva.

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Company Details

Company Name : Foniva Contact Center Software
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Key Features of Foniva

  • Call Routing
  • Interactive Voice Response (ivr)
  • Skill Based Routing
  • Real Time Analytics
  • Call Queuing
  • Call Recording
  • Agent Performance Monitoring
  • Customizable Call Flows
  • Voicemail Management
  • CRM Integration
  • Call Whispering
  • Call Barging
  • Call Transfer
  • Call Conferencing
  • Automated Callbacks
  • Multi Channel Support
  • Priority Call Handling
  • Agent Scripting
  • Disaster Recovery
  • Outbound Dialing

Specifications

Run On Mobile Browser : Yes
Available Support : Email
Languages Available : English
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Foniva FAQ's

The top 5 features of Foniva include:

  • Call Routing
  • Interactive Voice Response (ivr)
  • Skill Based Routing
  • Real Time Analytics
  • Call Queuing

Foniva supports a variety of platforms including: Email.

Foniva serves a wide range of businesses including StartUps, SMBs, Mid-Market.

The top three competitors of Foniva are QuickBooks Online, Aavaz and Talkdesk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Foniva is available exclusively in English, providing a streamlined experience for English-speaking users.

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