Five9

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What is Five9?

Five9 is a cloud-based contact center solution that strives to revolutionize traditional contact centers into exceptional customer engagement centers. With a firm grasp of the challenges and expenses associated with running a contact center, Five9 is committed to delivering technology and unparalleled support to elevate your customer service strategies.

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Company Details

Company Name : Five9
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Key Features of Five9

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Omnichannel Routing
  • CRM Integration
  • Call Recording
  • Real Time Reporting And Analytics
  • Workforce Management
  • Quality Management
  • Speech Recognition
  • Call Scripting
  • Voicemail
  • Call Monitoring
  • Call Conferencing
  • Call Queuing
  • Skill Based Routing
  • Outbound Campaign Management
  • Agent Desktop Tools
  • Customer Surveys
  • Disaster Recovery
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training
Languages Available : English

Description

Five9 is acontact center software that caters to all your inbound and outbound lead generation needs. Our advanced multichannel management applications, including real-time and historical reporting, recording, workforce management, and quality monitoring, have been specifically designed to provide a seamless and efficient experience for your agents. Utilizing our unique Five9 Connect technology, powered by Natural Language Processing (NLP) engine, our software helps agents determine the most appropriate contact to engage with. We offer a wide range of options for enterprises looking to implement contact centers, along with a dedicated Professional Services and Customer Support team to ensure a world-class operation. Trust Five9 to provide you with technology and unparalleled support for all your contact center needs.
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Five9 FAQ's

The top 5 features of Five9 include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Omnichannel Routing
  • CRM Integration

Five9 supports a variety of platforms including: Email, Phone, Live Support, Training.

Five9 serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Five9 are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Five9 is available exclusively in English, providing a streamlined experience for English-speaking users.

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