What is Exotel?
Exotel is a top-tier Context-Aware Customer Engagement Platform that combines CCaaS, CPaaS, and Conversational AI to help businesses simplify and unify their customer interactions. With its cloud contact center and communication suite, Exotel enables seamless and cohesive customer journeys. Experience the power of streamlined conversations with Exotel for your business.
Run On Mobile Browser :
Yes
Available Support :
Email,Phone,Training,Tickets
Languages Available :
English,Hindi
Software Integrations :
Bigin by Zoho CRM,Bitrix24,CleverTap,EngageBay,Freshdesk,Google Hangouts,Kapture CX,LeadSquared,Truecaller,Zoho Desk
Exotel, the Context-Aware Customer Engagement Platform that brings together CPaaS, contact centers, and conversational AI to deliver personalized messages to customers based on their intent, emotions, and preferences. Our platform has been trusted by major businesses in India and Asia such as Uber, Flipkart, Ola, Gojek, and Lazada for its consistent delivery of 99.99+% uptime and scalable services. With a distributed workforce solution and key performance insights, Exotel helps businesses improve their operations and track progress. Our core features include contextual conversations, multi-level IVR, and supervisor features such as listen-whisper-barge. Additionally, our cloud CX solution seamlessly integrates with custom apps, CRMs, and helpdesk software for a unified source of truth. With over 70 million daily conversations and 700 million individuals connected, Exotel is a leader in customer engagement, supporting over 7,000 businesses worldwide. Our platform has helped businesses achieve impressive milestones, including a 44% increase in lead conversion rates, 30% reduction in operational costs, 400% boost in customer support agent efficiency, 60% improvement in customer satisfaction, and automation of 85% of customer inquiries.
