eGain Knowledge

eGain Knowledge

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What is eGain Knowledge?

eGain Knowledge - an advanced and flexible software solution that simplifies customer service processes. It seamlessly integrates with your current systems, delivering fast and precise answers through AI technology. This empowers agents to work more efficiently and improves overall customer satisfaction on various communication channels.

eGain Knowledge Resources

eGain Knowledge Pricing

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Company Details

Company Name : eGain Knowledge
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Key Features of eGain Knowledge

  • Ai Powered Search
  • Natural Language Processing
  • Contextual Knowledge
  • Multi Channel Support
  • Guided Help
  • Decision Trees
  • Knowledge Analytics
  • Content Lifecycle Management
  • Role Based Access Control
  • Integration Capabilities
  • Self Service Portal
  • Mobile Access
  • Collaboration Tools
  • Feedback Mechanism
  • Version Control
  • Multilingual Support
  • Customizable Templates
  • Knowledge Syndication
  • Compliance Management
  • Real Time Updates
  • Knowledge Management
  • Collaboration
  • Cataloging / Categorization
  • Discussion Boards
  • Content Management
  • Decision Tree
  • Contact Center Knowledge Base

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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eGain Knowledge FAQ's

The top 5 features of eGain Knowledge include:

  • Ai Powered Search
  • Natural Language Processing
  • Contextual Knowledge
  • Multi Channel Support
  • Guided Help

eGain Knowledge supports a variety of platforms including: Email, Phone.

eGain Knowledge serves a wide range of businesses including StartUps.

The top three competitors of eGain Knowledge are AgentHub, Serviceware Knowledge and Enghouse eKMS. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

eGain Knowledge is available exclusively in English, providing a streamlined experience for English-speaking users.

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