eFACiLiTY Helpdesk and Knowledgebase

eFACiLiTY Helpdesk and Knowledgebase

Sold by : Sierra ODC Pvt. Ltd.

What is eFACiLiTY Helpdesk and Knowledgebase?

eFACiLiTY's Helpdesk & Knowledge base feature offers a comprehensive solution for handling and tracking customer calls. With its advanced tools, you can easily manage and monitor incoming tickets, as well as provide efficient support to customers. This module allows for seamless execution and organization of all calls, making it an essential tool for any helpdesk or call center.

eFACiLiTY Helpdesk and Knowledgebase Resources

eFACiLiTY Helpdesk and Knowledgebase Pricing

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Company Details

Company Name : Sierra ODC Pvt. Ltd.
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Key Features of eFACiLiTY Helpdesk and Knowledgebase

  • Ticket Management
  • Knowledge Base
  • Self Service Portal
  • Email Integration
  • Sla Management
  • Automated Ticket Routing
  • Customizable Workflows
  • Reporting And Analytics
  • Multi Channel Support
  • Asset Management
  • User Management
  • Priority Management
  • Escalation Management
  • Service Catalog
  • Mobile Access
  • Notifications And Alerts
  • Integration With Other Systems
  • Customizable Templates
  • Audit Trails
  • Feedback And Surveys
  • Call Logging
  • Help Desk Management
  • Service Level Agreement (sla) Management
  • Knowledge Base Management
  • Sla Monitoring

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training
Desktop Platforms : Android,iOS,eFACiLiTY Helpdesk and Knowledgebase App
Languages Available : Arabic,English,Japanese

Description

eFACiLiTY is aand modular enterprise facility management software designed for efficiently managing large infrastructures like office buildings, data centers, hospitals, hotels, retail malls, and more. With its web-based platform, eFACiLiTY streamlines complex processes, automates facility operations, provides insightful dashboards for analysis, and enables centralized control for optimal management. This innovative technology product offers a holistic view of facility operations by integrating space, people, assets, and maintenance into a single system.
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eFACiLiTY Helpdesk and Knowledgebase FAQ's

The top 5 features of eFACiLiTY Helpdesk and Knowledgebase include:

  • Ticket Management
  • Knowledge Base
  • Self Service Portal
  • Email Integration
  • Sla Management

eFACiLiTY Helpdesk and Knowledgebase is compatible with multiple platforms, Android,iOS,eFACiLiTY Helpdesk and Knowledgebase App

eFACiLiTY Helpdesk and Knowledgebase supports a variety of platforms including: Email, Phone, Live Support, Training.

eFACiLiTY Helpdesk and Knowledgebase serves a wide range of businesses including SMBs, Mid-Market, Enterprises.

The top three competitors of eFACiLiTY Helpdesk and Knowledgebase are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

eFACiLiTY Helpdesk and Knowledgebase is available in multiple languages, including Arabic, English, Japanese and more.

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