Cogito

Sold by : Cogito Corp

What is Cogito?

Cogito is an advanced platform that blends Emotion and Conversation AI, aiding contact center agents with real-time coaching and guidance. Supervisors can monitor live conversations from remote team members and analyze customer and employee experiences. Continuous feedback from interactions helps agents improve their customer service skills. With Cogito, track CX on all calls in real-time and ensure team well-being, regardless of location.

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Company Details

Company Name : Cogito Corp
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Key Features of Cogito

  • Real Time Guidance
  • Sentiment Analysis
  • Performance Management
  • Quality Management
  • Speech Analytics
  • Interaction Analytics
  • Coaching And Training
  • Gamification
  • Workforce Management
  • Call Recording
  • Screen Recording
  • Customer Experience Analytics
  • Employee Engagement
  • Compliance Management
  • Automated Call Scoring
  • Voice Biometrics
  • Predictive Analytics
  • Text Analytics
  • Survey Management
  • Reporting And Dashboards
  • Workforce Optimization (wfo)

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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Cogito FAQ's

The top 5 features of Cogito include:

  • Real Time Guidance
  • Sentiment Analysis
  • Performance Management
  • Quality Management
  • Speech Analytics

Cogito supports a variety of platforms including: Email, Phone.

Cogito serves a wide range of businesses including StartUps.

The top three competitors of Cogito are Alvaria Workforce, Eleveo and OpsTel Speed. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Cogito is available exclusively in English, providing a streamlined experience for English-speaking users.

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