CBA Live Assist

CBA Live Assist

Sold by : Communication Business Avenue

What is CBA Live Assist?

CBA Live Assist - the ultimate tool for real-time collaboration between agents and customers. With our solution, agents can guide customers through your website or app using co-browsing, while having an audio and video conversation. This enhances the customer experience and enables prompt issue resolution. Experience seamless communication and support with CBA Live Assist.

CBA Live Assist Pricing

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Company Details

Company Name : Communication Business Avenue
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Key Features of CBA Live Assist

  • Real Time Cobrowsing
  • Screen Sharing
  • Session Recording
  • Annotations
  • Form Filling Assistance
  • Click Guidance
  • File Transfer
  • Session Transfer
  • Multi Device Support
  • Mobile Cobrowsing
  • Customizable Interface
  • Security And Compliance
  • Role Based Access Control
  • Session Timeout
  • Audit Logs
  • Integration With CRM
  • Api Access
  • User Authentication
  • Session Analytics
  • Customer Feedback
  • Mobile Support
  • Call Center
  • Application Integration
  • Collaboration Tools
  • Video Chat
  • File Sharing
  • Inbound Call Center
  • Premise Based Call Center
  • Customer Engagement
  • For Call Centers
  • For Sales
  • Audio / Video Conferencing
  • Customizable Branding
  • Remote Control
  • Supports Audio / Images / Video
  • Personalization
  • Voice Chat
  • Annotation Tools
  • Cross Browser Compatibility
  • Co Form Filling
  • Multiple Participant Support
  • Visitor Co Browsing Controls

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Tickets
Languages Available : English
Software Integrations : Avaya,CDR Call Reporting for Cisco,Genesys

Description

CBA Live Assist, the ultimate co-browsing solution for customer support. With CBA Live Assist, you can seamlessly guide your customers through form filling, website navigation, product selection, and more with the added convenience of voice and video support. Our software is compatible with popular third-party apps, such as CISCO and Avaya, and our team of engineers can assist with integration into your existing environment. We also offer SKDs for web, iOS, and Android for a smooth and efficient experience. Rest assured, our global support team is available 24/7 to provide assistance whenever you need it. Choose CBA Live Assist for a comprehensive and reliable co-browsing solution.
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Alternatives of CBA Live Assist

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CBA Live Assist FAQ's

The top 5 features of CBA Live Assist include:

  • Real Time Cobrowsing
  • Screen Sharing
  • Session Recording
  • Annotations
  • Form Filling Assistance

Yes, CBA Live Assist integrates seamlessly with:

  • Avaya
  • CDR Call Reporting for Cisco
  • Genesys

CBA Live Assist supports a variety of platforms including: Email, Phone, Live Support, Tickets.

The top three competitors of CBA Live Assist are Bold360, MyLiveChat and REVE Chat. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

CBA Live Assist is available exclusively in English, providing a streamlined experience for English-speaking users.

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