AzureDesk

AzureDesk - a simple and affordable help desk system designed to improve the quality of your customer service and provide a delightful experience for your customers. Our ticket management system covers all your agent operations and is available at an affordable price. With a free option for single agents using a single email address and a team plan starting at just $5 per month, AzureDesk is accessible to businesses of all sizes. One of the unique features of AzureDesk is the ability to automatically convert support emails into tickets, making it easy to keep track of all customer communications. Our unlimited mailbox ensures that all messages are displayed on the ticket management dashboard. Additionally, our collaboration suite allows team agents to work together in real-time to solve tickets. Our experienced tech team is available 24/7 for customer support via email and live chat. We also have a comprehensive FAQ section for quick answers to commonly asked questions. Our team is dedicated to helping you implement the system and integrate it with other apps such as JIRA, Asana, and Freshbooks. What sets us apart from other help desk systems is our unique ticket management system. With the ability to assign tickets to specific agents and categorize them with tags, AzureDesk is perfect for companies with high ticket volumes and multiple email addresses. Private notes can also be added to tickets for internal communication and support. We understand the importance of analytics in a ticketing system, which is why we offer a variety of metrics such as tickets per agent, average response time, and more on our dashboard. Our filter feature allows you to set dates and dive into details. Personalization is key when it comes to customer service, which is why we have the Agent Signature feature. Agents can add personal information to their replies for a more personalized touch and increased credibility. This can be easily managed in the settings section. AzureDesk is also highly integrable with popular apps such as Freshbooks, Zendesk, JIRA, and more. We also offer an open developer API for experienced users to connect with other business systems. Experience a seamless ticketing system with sleek UI for admin requests, tabbed UI for easy navigation, and customizable ticket fields for a brand-specific approach. Whether you're a small business or a large company with high ticket volumes, AzureDesk has everything you need to provide exceptional customer support.