Avaya Pricing, Features & More 2025

What is Avaya?

Avaya enhances customer experience by optimizing contact center operations. Our software simplifies and boosts agent productivity, resulting in smoother interactions with customers. With a streamlined approach, we help businesses efficiently manage their contact centers, leading to improved customer satisfaction and retention. Trust Avaya for a seamless and efficient contact center experience.

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Avaya Pricing

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Company Details

Company Name : Avaya Inc

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Key Features of Avaya

Automatic Call Distribution (acd)
Interactive Voice Response (ivr)
Call Recording
Real Time Reporting
Historical Reporting
Workforce Management
Skill Based Routing
Multichannel Support
Call Monitoring
Agent Scripting
Predictive Dialer
Call Queuing
Voicemail Integration
CRM Integration
Speech Analytics
Quality Management
Outbound Campaign Management
Call Back Functionality
Unified Communications
Remote Agent Support
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation

Specifications

Run On Mobile Browser : Yes

Available Support : Email,Phone,Tickets

Desktop Platforms : Android,iOS,Avaya App

Languages Available : English

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Avaya FAQ's

What are the top 5 features of Avaya?

The top 5 features of Avaya include:

Automatic Call Distribution (acd)
Interactive Voice Response (ivr)
Call Recording
Real Time Reporting
Historical Reporting

Which platforms does Avaya support?

Avaya is compatible with multiple platforms, Android,iOS,Avaya App

What type of customer support does Avaya offer?

Avaya supports a variety of platforms including: Email, Phone, Tickets.

What types of businesses does Avaya serve?

Avaya serves a wide range of businesses including SMBs, Enterprises.

Who are the primary competitors of Avaya?

The top three competitors of Avaya are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What languages does the Avaya support?

Avaya is available exclusively in English, providing a streamlined experience for English-speaking users.

Avaya

What is Avaya?

Avaya Resources

Avaya Pricing

Company Details

Key Features of Avaya

Specifications

Alternatives of Avaya

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