Ameyo Contact Center

Ameyo Contact Center

Sold by : Ameyo

What is Ameyo Contact Center?

Ameyo Contact Center is asolution designed to enhance first call resolution and decrease idle time for agents, resulting in improved overall productivity. With its user-friendly and cost-effective CX solutions, Ameyo empowers agents to deliver exceptional customer experiences. It is the go-to choice for businesses looking to streamline their contact center operations and drive success.

Ameyo Contact Center Resources

Ameyo Contact Center Pricing

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Company Details

Company Name : Ameyo
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Key Features of Ameyo Contact Center

  • Omnichannel Support
  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Skill Based Routing
  • Call Recording
  • Real Time Analytics
  • CRM Integration
  • Workforce Management
  • Call Scripting
  • Quality Monitoring
  • Campaign Management
  • Voice Bot
  • Chat Bot
  • Email Management
  • Social Media Integration
  • Sms Integration
  • Ticketing System
  • Performance Reports
  • Call Back Service
  • CRM
  • Knowledge Management
  • Multiuser Login & Role Based Access Control
  • Performance Management
  • Sms
  • Appointment Management
  • Call Center
  • Quality Management
  • Mobile App
  • Lead Management
  • Contact Management
  • Ivr And Dial Groups
  • Call Routing
  • Internal Call Transfer
  • Api Integration
  • Call Logs
  • Smart Call Tracking
  • Call Management
  • Channel Management
  • Performance Metrics
  • Application Integration
  • Applications Management
  • Collaboration Tools
  • Real Time Monitoring
  • Live Chat System
  • Archiving & Retention
  • Compliance Management
  • Collaboration
  • Real Time Reporting
  • Feedback Management
  • Surveys & Feedback
  • Budgeting & Forecasting
  • Dashboard
  • Caller Id
  • Conferencing
  • Call Center Management
  • Call Monitoring
  • Inbound Reporting
  • Ivr / Voice Recognition
  • Outbound Reporting
  • Telemarketing Management
  • Voice & Data Integration
  • Voip
  • Activity Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Lead Segmentation
  • Historical Reporting
  • Analytics
  • Scheduling
  • Automatic Call Distribution
  • Computer Telephony
  • Knowledge Base
  • Blended Call Center
  • Call Logging
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Premise Based Call Center
  • Progressive Dialer
  • Queue Manager
  • Virtual Call Center
  • Audit Management
  • Call Sharing
  • Distributed Call Recording
  • Email Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Contact Database
  • Event Triggered Actions
  • Multi Campaign
  • Call Queuing
  • Analytical Reports
  • Holiday Mapping
  • Outgoing Call Tracking
  • Analytics / Roi Tracking
  • Email Notifications
  • Customer Segmentation
  • Gamification
  • Communication Management
  • Predictive Analytics
  • Call Reporting
  • Customer Engagement
  • For Call Centers
  • For Sales
  • Call Disposition And Notes
  • Call Control
  • Personalized Greetings
  • Ivr System
  • Skill Based Routing
  • Contact History
  • Built In CRM
  • Contact Tags And Custom Fields
  • Power Dialer
  • Desktop Notifications
  • Data Import And Synchronization
  • Conversion Tracking
  • Audio / Video Conferencing
  • Chat / Messaging
  • Usage Reporting
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller Id
  • Reporting
  • Dashboards & Analytics
  • Preview Dialer
  • Live Chat
  • Multi User Capable
  • Auto Dialing
  • Call List Management
  • Centralized Monitoring
  • Multi Channel Collection
  • Text Analysis
  • Reporting/analytics
  • Campaign Tracking
  • Advanced Search
  • Auto Dialer
  • Complaint Management
  • Call Hold
  • Call Barging
  • Call Conference
  • Blind Transfer
  • Multi Lingual Ivr
  • Call Cascading
  • Incoming Call Id
  • Call Hold Music
  • Country Blocking
  • Phone Support
  • Call Mute
  • Archiving
  • Omni Channel
  • Leaderboards / Activity Tracking
  • Real Time Chat
  • User Interaction Tracking
  • Channel Attribution
  • Customer Journey Mapping
  • Cross Channel Attribution
  • Interactive Voice Response
  • Queue Management
  • Alerts / Escalation
  • Lead Notifications
  • Rating
  • By Extension Reporting
  • Call Duration
  • Call Volume
  • Caller Identification
  • Text To Speech
  • Voice Mail
  • Sip Trunking
  • Unified Communications
  • Who Answered Log
  • Voice Quality Enhancement

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Tickets
Languages Available : English
Software Integrations : Bigin by Zoho CRM,LeadSquared,Microsoft Dynamics 365 Business Central,SugarCRM

Description

Ameyo offers a range of powerful contact center solutions designed to enhance the customer experience for over 2000 brands in 60+ countries. Our platform is built to eliminate the challenges of siloed operations and workforce management for organizations of all sizes, from SMEs to enterprises. Here are some of our award-winning products: - Ameyo Voice: a call center software that simplifies customer communication. - Ameyo Omni: an omnichannel contact center software for a seamless customer journey. - Ameyo Fusion: a helpdesk ticketing system with a unified interface. - Ameyo Emerge: a secure cloud-based call center software for hassle-free operations. - Ameyo Engage: a scalable cloud-based contact center software for international calling. - Ameyo Collect: an automated debt collection software that prioritizes recovery.
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Ameyo Contact Center FAQ's

The top 5 features of Ameyo Contact Center include:

  • Omnichannel Support
  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Predictive Dialer
  • Skill Based Routing

Yes, Ameyo Contact Center integrates seamlessly with:

  • Bigin by Zoho CRM
  • LeadSquared
  • Microsoft Dynamics 365 Business Central
  • SugarCRM

Ameyo Contact Center supports a variety of platforms including: Email, Phone, Live Support, Tickets.

Ameyo Contact Center serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Ameyo Contact Center are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Ameyo Contact Center is available exclusively in English, providing a streamlined experience for English-speaking users.

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